Account Verification

• How to Complete the Verification Process?
  To become a verified client, submit the following documents:
  1. A valid government-issued ID, passport, or driving license (showing both sides)
  2. A recent utility bill or bank statement that clearly shows your name and address (dated within 6 months)
  3. A photo of both sides of your credit card if you made a deposit using it (ensuring to cover the first 12 digits and CVV for your protection).
  
  If you used an e-Wallet or bank transfer, send a screenshot of your e-Wallet profile showing your full name and e-Wallet ID, or provide confirmation of your bank transfer. Please email these documents to [email protected], and we will notify you once the verification process is completed, usually within 3 business days.
• Document Upload Instructions
  After logging in to your account, go to the "My Profile" section, then navigate to "Upload Documents." Select the document category and click on "Browse" to upload the document from your device.
• What Are the Accepted Forms of Proof of Identity?
  Proof of identity (POI) is essential for verifying your account. We accept a passport, national ID, or driving license as valid proof of identity, as required by regulations.
• What Counts as Proof of Residence?
  To complete your account verification, you must provide proof of residence (POR). Accepted documents include a utility bill or a bank statement, following regulatory rules.
• Assessment of Appropriateness
  During registration, clients are required to complete a questionnaire about their experience and knowledge in CFD trading. This allows us to assess whether our services align with their trading background. If we determine that our services may not be suitable for a client's level, we will inform them accordingly.
• Why Is Document Verification Required?
  As part of our regulatory compliance, the verification process is essential to ensure the security and integrity of your account. It not only helps us tailor the platform to meet your needs but also plays a crucial role in preventing fraudulent activities and ensuring that all transactions are conducted securely and in accordance with regulatory standards.
• Do I Need to Resubmit My ID for Each Transaction?
  Once your proof of identity is verified, there is no need to resubmit it for every transaction. You only need to complete the verification process once unless further documentation is required.
• How Can I Start Trading Once My Account is Verified?
  Once your account has been successfully verified, you can begin trading right away. Our Education section provides valuable insights, and your Account Manager is available to support you if needed.