Bidder

• How Do I Place a Market Execution Trade?
  1. Select the asset you wish to trade.
  2. Navigate to the Market Execution tab.
  3. Choose your trade size (in lots).
  4. Select the direction — Buy or Sell.
  5. Click the Trade button to execute the order instantly.
• What’s the Process for Placing a Pending Order?
  To place a pending order, start by selecting an asset and switching to the Advanced Trades tab. Choose your lot size, select a trade direction, and click Set Pending Order. Enter your desired price level, optionally set an expiration date, and confirm the trade by clicking Place Order.
• How Do I Execute a Trade with Risk Management Levels?
  1. Choose an asset from the list.
  2. Go to the Advanced Trades tab.
  3. Choose your trade size (in lots).
  4. Select the direction — Buy or Sell.
  5. Check the Stop Loss and/or Take Profit boxes, then set your target and risk levels.
  6. Click Trade to confirm the order.
• How Can I Set a Protected Pending Trade with SL and TP?
  To open a pending order with risk management, select your asset and go to the Advanced Trades tab. Choose your lot size and trade direction, enable the Take Profit and Stop Loss options, and set the desired levels. Click Set Pending Order, enter your target price, optionally choose an expiry, then click Place Order.
• How Can I View Details About a Specific Asset?
  To access detailed information, select the asset and click on the Information tab located above the chart. This section provides key data related to the asset.
• What Is a Market Execution Order?
  A market execution order is a trade that is carried out at the live market price. The trader agrees to accept the current rate, allowing for rapid entry or exit from a position.
• What Is the Purpose of a Pending Order?
  A pending order is used to enter the market at a preferred price, rather than the current one. Whether it’s a limit or stop order, the trade will be activated only when the set conditions are met.
• How Is the Bid Price Defined?
  In financial markets, the bid is the price a buyer is prepared to pay for a currency or asset. It’s the highest offer currently available from buyers.
• What Does Leverage Allow Me to Do?
  Leverage enables you to access larger market positions by using a small deposit. It’s a common feature in CFD trading and can magnify profits — as well as losses — depending on market movement.
• How Is a Pip Defined in Currency Trading?
  A pip represents the smallest change in the value of a currency pair. For most currencies, this is the fourth decimal place (0.0001), while for pairs involving the Japanese Yen, it is typically the second decimal (0.01).
• How Can I Exit a Trade That’s Currently Open?
  On the “Trade” page, click on Open Trades to see your active positions. Choose the trade you'd like to close and select the Close button. Make sure the market is open by checking the asset's status under the Information tab.
• How Do I Know If I Can Close My Trade?
  If the market for the asset is closed, closing the trade won’t be possible. Click the Information button above the chart to confirm whether trading is currently available.
• Why Use a Stop Loss Order?
  Stop Loss orders are risk management tools that help you control potential losses. They trigger a trade closure if the market hits a price you define — lower than the opening price for buys, or higher for sells — though they may not always execute at the exact level during volatile conditions.
• Can I Set a Price to Automatically Close in Profit?
  Yes — that’s exactly what a Take Profit order does. It closes your trade automatically once your target price is reached, ensuring gains are realized without the need for manual monitoring.
• What Kinds of Pending Orders Are Available in Trading?
  The platform supports four types:
  1. Buy Stop – A buy order above the current price, anticipating continued upward movement.
  2. Sell Stop – A sell order below the current price, expecting the price to keep falling.
  3. Buy Limit – A buy order below current price, predicting a reversal to the upside.
  4. Sell Limit – A sell order above current price, predicting a reversal to the downside.
• What Should I Do If the Bidder Is Closed?
  When you click the X on the Bidder, it hides to give you a full-size chart view. To reopen it, just click the Open Trade button and the panel will reappear.
• Does Open Trade Mean My Trade Will Be Executed?
  Not at all. Open Trade only brings back the Bidder panel — it doesn’t initiate or confirm any transaction.
• What’s the First Step for New Users?
  Begin by selecting the Platform Introduction button. This will give you a full walkthrough of the platform, making it easier to get comfortable and start trading with confidence.
• Is It Possible to Use the Legacy Trading Interface?
  No, we currently support only the most recent version of the trading platform. The updated interface ensures improved functionality and security.
• Why Is Trading Set Up with 2 Clicks?
  We use a 2-click trade method to give you a moment to review your order before it’s placed. This added step helps confirm your trade setup and prevents unintended executions.
• I’m Unable to Open a Trade — Who Can Help?
  If a trading error occurs, our customer support team is here to assist you. Reach out through the customer support channel on the platform for prompt help and troubleshooting.
  
• How Do I Adjust SL or TP on an Open Position?
  Click the Open Trades button to view your active positions. Select the trade you'd like to update, then click on SL/TP. Enter the new values and click Submit to apply your changes.
• What’s the Process to Cancel a Pending Order?
  Navigate to the Pending Orders tab, choose the order you want to cancel, and click Delete Order. Then, in the confirmation pop-up, click Delete to finalize the removal.
• Why Is the Ask Price Important?
  The ask price shows the amount a seller wants in exchange for an asset. It’s the price traders pay when opening a buy position in the market.